Shipping & Returns
Our packaging is 100% recyclable. The outer layer of the packaging is waterproof and tamper proof so rest assured your product remains untouched.
Shipping Costs & ETAs
We do not accept responsibility for additional duties and taxes that are incurred when shipping outside of the United Kingdom to other countries. We are not able to estimate these charges as they do vary and are to be paid for by the receiver of the package.
Made-to-order items are shipped within 4-6 weeks of purchase. Your order will be shipped via signed for delivery which usually arrives the next day. You will receive a shipment notification via email.
Royal Mail Standard delivery ( 2-5 working days) = £4.00
International Standard Delivery (5-7 working days) = £20.00
USA and Canada:
International Standard Delivery (5 -10 working days) = £25.00
Rest of the World:
International Standard delivery (7 -15 working days) = £25.00
In the event that a parcel is returned back to SASSPATCH for any reason, such as an incorrect address, non-payment of duties or non-collection, a refund (excluding postage costs) can be arranged. In the rare event that redelivery is possible, new shipping costs will apply.
Return & Exchange Policy
Please note that exchanges are not feasible as we operate on a made-to-order business model. Only refunds can be processed.
If you wish to return your order, please first contact us via email at firstname.lastname@example.org and provide your order number.
SASSPATCH will issue a full refund of goods after purchase within 14 days of the customer receiving the item.
The item(s) returned must remain unworn, unwashed and in the condition that they were received, with original packaging and tags.
We reserve the right to deny refunds if the merchandise does not meet our Return & Exchange Policy criteria.
We will issue a refund of the order price, once we receive your returned items. Postage costs are not refunded.
SASSPATCH is not responsible for any missing return packages. All items are returned at your own risk and expense, so we recommend the use of tracked or recorded postal services.
SASSPATCH very rarely processes exchanges as it is dependent on the availability of returned items, which is infrequent.
Please email us with the following information:
- Order Number
- Reason for exchange
- Name of item
- Name and size of the desired product
If the desired item is not available, we will issue you a full refund once the original item has been returned to us.
Flawed or Damaged Items
We pride ourselves on great quality and inspect all goods before they are sent out to customers. In the unlikely and unfortunate event that a damaged or flawed item is received, please contact us via email at email@example.com. We will advise you on the next steps. This may be to return the item where we issue a replacement if available or full refund which includes any postage costs incurred.